As many of you know I have a book box subscription with Page Habit. I enjoy it, but I wanted to look into other book subscriptions as well. I decided on a book subscription that was hosted by Cratejoy.
I was under the impression that by picking a subscription box from Cratejoy would give me more protection as a buyer. It is a massive company that hosts multiple subscription services. The third step in using Cratejoy is "You Subscribe with Confidence." Unfortunately, this is total BS.
I subscribed to a book box company that was on Cratejoy. I waited for the box to arrive. After a month I realized that it should have come and went back to the site. The company had been removed from Cratejoy.
So, I contacted Cratejoy. The customer service emails are written extremely nicely. They are also extremely vague and offer no help whatsoever. It took multiple emails just to get contact information for the company - I got a gmail address. Seriously, if I took people's money and ran I would not be logging into that email address anytime soon. They had no other way of reaching out to the company. Their grand solution was to file a claim with the credit card company.
Yes, I can do this. Yes I have done this. However, is not the point of Cratejoy to "Subscribe with Confidence?" They offer zero claims or assurances. They refuse to provide any policy. They take days to respond, but when I did not respond back to them they offered to close my ticket. It was less then 24 hours from their last response - on a Sunday.
I am sure there are great subscription companies on Cratejoy. This is not about them. This is about Cratejoy as a company. The bottom line is they are in it to collect money. That is it. They will happily sell you a subscription to a non legit company. Then you are on your own.
My advice is to stay away. Work directly with any subscription company. Before joining a subscription company make sure others have worked with them for an extended period of time.